Dialing 494-CARE

“Hello, Mayor and City Council office.”

“Oh, I’m sorry, I thought I was calling the Peoria Cares number.”

“He’s off today, so it rolls over to us.”

“Okay, well, I was wondering if there was a problem with the City’s website today; I can’t get it to load.”

“I can give you our I.S. department’s phone number. It’s 494-8100.”

“Thanks.”

Dialing 494-8100.

[something unintelligible]

“Hi is this the City of Peoria I.S. Department?”

“Yes it is.”

“Hi, I was referred to you by the Peoria Cares number. I was wondering if there was a problem with the City’s website; it doesn’t seem to be loading for me this morning.”

“Who is this?”

“C. J. Summers.”

“Are you with a company?”

“No, I’m just a citizen who wants to get some information from the City’s website and it won’t come up.”

“Hold on a second.”

[phone ringing 4 times]

“Your call is being answered by Audix. John [mumble-mumble] is not available….”

[Me hanging up phone, mumbling to myself] “Who cares?”

UPDATE: Mike King from the city called me after I posted this (and he left a comment, too) and helped me figure out what was wrong. Apparently it’s a problem with my ISP. Many thanks to Mike for his quick response! I also concur with other commentators that when Sean is manning the phone, you get great service at the Peoria Cares number. (Although, I’ll also point out that I didn’t get bad service from Sean’s fill-in, but rather from the person who answered the I.S. department’s line. Mike explained that they don’t usually get calls from citizens.)